Friday, January 06, 2006

working the phone

I spent the better part of the day on the phone. I spoke to my insurance case manager, Richard, at least 5 times today. He's great. He's so thorough, which is evident by the types and depth of the questions he asks. Richard has told me that I'm doing an excellent job managing my affairs, which was pleasant to hear. The key, he and everyone says, is that I must continue to be proactive. The managment of all these medical bills and claims can become overwhelming very easily. As today showed, it can be tiring so imagine trying to stay on top of matters when I'm fatigued and recovering after the transplant. Orator and abolitionist, Wendell Phillips said it best: "Eternal viligance is the price of liberty."

I also talked to the BMT financial coordinator, Kevan, a few times today as well. He too has given me a lot of meaningful advice with regard to my financial and insurance matters. Both Richard and Kevan say the key is to stay on top of everything. The alternative can be very taxing (and costly). My calls didn't stop with Richard and Kevan. I spoke to representatives at my insurance carrier and Medicaid too. The clerical-managerial side of my cancer experience can be very frustrating at times, but it's part of the game. I just must deal with it. My mom and I joke that after all of this is done I may decide to become some kind of a advocate or consultant for cancer patients. Indeed, I will have real-life experiences that many would not be able to match on their resumes.

2 Comments:

Comment Blogger Samad said...

Hi Dwayne,

I don't know why I've waited until now to write because I have been reading your blog pretty regularly. Your place is empty (as they say in Persian) on the fifth floor of the Regenstein. I hope to see you back there soon.

happy New Year and warm regards,

Samad

8:35 PM  
Comment Blogger Duane said...

It's a pleasure to know that my blog is being followed and enjoyed by folks out there. Thanks Samad.

Stay well and I wish you the very best.

Duane

9:27 PM  

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